ServiceNow¶
TrustView has a native integration with ServiceNow and can be accessed by going to Settings Service management integrations.
When setup, this integration allows TrustView to automatically create a task or incident (depending on the type you select at setup),
when a certificate or monitored object is close to expiry.
Setup ServiceNow integration¶
To connect to your ServiceNow instance, click Add and fill out the required information:
Name - a name for the integration (Required)
Type - Select ServiceNow (Required)
Instance link - The link to the ServiceNow instance (Required)
Client id - Id of the ServiceNow client (Required)
Client secret - Secret for the ServiceNow client (Required)
Username - The username for your ServiceNow client (Required)
Password - The password for your ServiceNow client (Required)
Default task type - Choose which type of task, that TrustView should create (Required)
Assignment Group GUID - The GUID of the ServiceNow assignment group of where the tasks or incidents are placed (Required)
Tip
If you are in doubt of where to find this information, you can check out the ServiceNow documentation.
After the initial setup of the ServiceNow integration, we recommend that you perform the following tests:
Test the connection
Synchronize groups
Select a default assignment group
Create a test incident
Per monitored object selection of ServiceNow assignment group¶
It is possible to assign assignment groups to each individual object, such as SSL Endpoints or SSL Certificates etc.
To enable this, you must first activate the ServiceNow integration in TrustView. Once that has been done and a default Assignment group
has been selected (after successfully being synchronized with your ServiceNow instance), you can on the edit page to the right, just below Notifications,
select an Assignment group that you wish to attach Incidents or Tasks to.